NATCO Group strategy execution and KPI performance transformation across Mercedes Egypt, Exeed Automotive, and Star Insurance
Real Hands-On supported NATCO Group in a multi-year strategy and performance revamp covering Mercedes-Benz Egypt Network, Star Insurance, Exeed Automotive, and Star Network service centres – integrating strategic planning, KPIs, OKRs, and performance measurement into one group-wide framework.
NATCO Group, the Mercedes-Benz representative in Egypt, engaged Real Hands-On to redesign its strategy and performance management architecture at group level. The scope covered Mercedes-Benz Egypt Network, Star Insurance, Exeed Automotive, and Star Network for Mercedes car service centres – with a focus on aligning strategy, Key Performance Indicators (KPIs), and performance measurement routines across entities.
From Fragmented Reporting to an Integrated Performance System
Over three years, Real Hands-On worked with NATCO leadership to move from disconnected reports to an integrated strategy execution system. Group-level strategy maps were defined, linking financial performance, customer experience, internal processes, and capability development. For each strategic objective, KPIs and – where relevant – OKRs were designed and documented, ensuring consistent performance measurement across business units.
Outcome: a unified performance management system for NATCO Group, enabling consistent strategic planning, KPI tracking, and performance review across Mercedes-Benz Egypt Network, insurance, and automotive services.
Workshops, Governance, and Practical Tools
The engagement combined consulting work, department-level workshops, and one-to-one working sessions with key stakeholders. Real Hands-On facilitated cross-entity workshops to agree on common KPIs, establish governance for performance measurement, and define strategic planning and review cycles. The result was a documented performance system, including KPI dictionaries, performance review templates, and guidance for dashboards.
- ✓Group strategy map and entity-level strategy maps
- ✓KPI and OKR framework aligned to strategic objectives
- ✓Performance measurement governance and review cadence
- ✓Practical tools for strategic planning and KPI documentation
Programme Highlights
- 1Group-level strategy maps and performance architecture for the full NATCO ecosystem
- 2End-to-end KPI framework: from strategic objectives to cascaded KPIs and OKRs
- 3Balanced scorecards and performance dashboards for sales, aftersales, and insurance
- 4Executive and middle-management workshops on strategy execution and performance review routines
- 5Documented performance management system ready for digitalisation and future automation
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